Category Archives: Customer Feature

Empowering End User Visualization with JReport

Empowering End User Visualization with JReport

We hear a lot of discussion about ad hoc reporting and self-service reporting.  Are end users really capable of understanding what data they need to see and designing a report for their own requirements or is it easier for them just to make the request to IT and wait for it to be delivered to them? My first experience with databases was with a network database sold by Intel called System 2000 tha

Adventure Tour Reporting: JReport and Resmark Systems

Adventure Tour Reporting: JReport and Resmark Systems

Introducing Resmark Systems: Resmark Systems provides the leading tour operator software solution, RESMARK, which helps users to manage tour reservations and marketing initiatives more effectively. RESMARK gives users access to features that help to automate marketing communications as well as functionality to enhance online and phone bookings.

NorthStar TeleSolutions: A JReport Customer Success

NorthStar TeleSolutions: A JReport Customer Success

NorthStar TeleSolutions specializes in the management and support of voice, video, and data subscribers to nearly 100 telecom companies providing service to more than 1.5 million end users across North America. NorthStar’s Insite software helps service providers manage the customer experience in areas such as billing, software management, customer care and customer support.

Fighting to End Poverty with ActionAid

Fighting to End Poverty with ActionAid

Yesterday we announced our support of ActionAid, an international antipoverty organization. Who is ActionAid?: This non-profit has grown exponentially since its founding in 1972, allowing the organization to currently serve over 13 million of the world’s poorest and most disadvantaged people. ActionAid partners locally in 42 countries to provide food, shelter, work, education and healthcare.

Service Evaluation Concepts Switches to JReport

Today we announced reporting solutions for Service Evaluation Concepts (SEC). Rather than rehash the full story, let’s cover the basics: Who is Service Evaluation Concepts? They’re a Customer Experience Management company that performs market research, utilizing field force to gather customer touchpoint experience intelligence.

Welcome, Evologics!

We’re happy you chose JReport. Here’s the story of our newest customer, Evologics: Who is Evologics? Based in the Netherlands, Evologics creates Governance, Risk management and Compliance (GRC) software –entirely from scratch– that enables customers to drive their business to excellence.

Top Notch Customer Relations

How the customer benefits from a nimble organization: As part of Jinfonet’s customer facing organization it is great to be able to get management decisions quickly, especially when it helps customers and prospects.  Coupled with market leading technology we use this flexibility and responsiveness not only as a competitive advantage but more importantly to help the customer tailor our solutions

JReport: A Flexible Reporting Solution

My favorite things about JReport are it’s flexibility and complexity.  Because of the complexity, we are able to meet most of our customer needs out of the box; because of it’s flexibility we are able to completely customize what JReport looks like and what it gives in functionality to each user.  This allows us to meet customer needs for capability and end user simplicity.